Midgard Care is our one stop for your IT needs when it comes to making sure your systems are operational. Our proactive systems and procedures allow us to detect issues on your systems before you are even aware there may be one. With up to date management of software, hardware and your own dedicated accounts manager.
In just four easy steps, we can get you up and running with Midgard Care
How it works
What You Get
We will make sure your Microsoft software has the latest software patches installed, keeping your system more secure and efficient. We make sure that your anti-virus software and Spyware protection is kept up to date, ensuring they will keep your computer secure and free from danger. One of the major causes of virus attacks is installed but poorly maintained anti-virus software.
During business hours you and your staff have direct access to our friendly technical experts via our telephone helpline or our online support service. From Issues with your machine, to needing answers to questions and explaining jargon. We are here to help.
Within minutes or even seconds of your call our technicians can view and operate any of your computers or servers from our control centre, saving you time and money. It is totally secure and means that we can fix most of your computer problems instantly without you having to wait for a technician to visit.
Our sophisticated systems constantly monitor your computers for early signs of trouble. This preventative maintenance will often find faults and fix them even before you’re aware that anything is wrong, preventing costly interruption to daily activities..
Our MidgardCare system will run regular housekeeping tasks and activities on your computers to ensure they are always in tip-top condition. This will help to ensure your computers continue to run as smoothly as the day they were bought.
|Contract Period||12 Months||Without Contract|
The following may be Chargeable
|Unlimited Telephone Support||Yes||–|
|Unlimited Remote Support||Yes||–|
|Regular Pro-Active Maintenance||Yes||–|
|Local Dedicated IT Manager||Yes||–|
|Help and Advice||Yes||Yes|
|Weekly Removal of Unnecessary Temp Files||Yes||–|
|Weekly Tests for Detection||Yes||–|
|Organise Disk drive Data||Yes||–|
|Technical Support 09:00 to 17:00 Weekdays||Yes||Yes|
|Out of Hours Support||Optional||Chargeable|
|Printers and Scanners||Optional||Chargeable|
Frequently asked questions.
Have a question? You can find the answers for the most common questions asked by our customers.
Everything you’ll need to know to begin
Midgard IT follows a very strict client take on process to ensure the systems are fit for purpose and to set up all our maintenance routines. Once the take on is complete, we will go over all our findings and subsequent recommendations with the new client, advising of any deficiencies and improvements that can be made. We typically divide the recommendations into Immediate, Medium and Long Term, with some recommendations required for the systems to continue functioning.
99.9% of all issues are resolved remotely, however should an on-site visit be required, provided you are inside our geographic area, then this is included. Most issues are prevented by our weekly maintenance run.
Yes. Having an email server in your office results in having a single point of failure for the most business critical application. As we are not tied to Microsoft products we can also advise on alternative products, this includes various office suites and a choice of mail servers.
We support Windows, Mac and Linux workstations, and Windows and Linux servers.
Although our standard SLA is 4 hours from the time the call is logged, almost every support call is dealt with within the first 60 minutes. Our 24×7 server monitoring system always notifies us of critical server issues before our clients do and they are dealt with as soon as humanly possible.
This is a vitally important part of any business with local servers in-house. We offered a range of local and hosted solutions to cover both off site and rolling backups.
Yes. We have multiple Cloud solutions including hybrid (a combination of Cloud and local) options. We will go through all of them with you and find the one that best fits your company needs.
1 Year contract to start with. Year 2 onwards, it can be as little as a rolling contract with a 90 day cancellation period.
The planning and scheduling will take place within 48 hours. The actual support take on will be scheduled to avoid disruption to users as much as possible. We normally have all our remote management agents installed within 3 days. This allows us to start the take on, which consists of discovery, cleanup and documentation. This process takes on average 3 hours per PC, half day per server and half day per site for a single site less than 30 users. This process is typically done out of hours to minimise any downtime that may be required.
We typically request 48 hours’ notice to ensure we have staff available for this ad-hoc work. We work hard to ensure the user is correctly setup and the login details, printers and email signatures are installed before the user starts. That ensures that the new user feels welcome on day one.
No – all our charges our transparent and easy to understand. In the event of additional work being required outside of our contracted service, Midgard IT will always agree and sign this off with senior management prior to undertaking the work.
Midgard IT’s standard business IT support hours are between 9am and 6pm Monday to Friday. If additional support hours are required, we can discuss with you and agree a suitable service and cost.
Midgard Main Office
Midgard, Rainbow Business Centre,Phoenix Way
Swansea SA7 9FP
UK / Co No 7616487
Our Online Portal helps you keep on top of your IT systems. Designed from the ground up by Midgard IT themselves.