Midgard Care
Midgard Care is our one stop for your IT needs when it comes to making sure your systems are operational. Our proactive systems and procedures allow us to detect issues on your systems before you are even aware there may be one. With up to date management of software, hardware and your own dedicated accounts manager.
In just four easy steps, we can get you up and running with Midgard Care
How it works
1Contact Us
Get a free consultation with our dedicated team to help get the best coverage.
2Sign up
Sign up your machines you want covered
3Set up
Our Technicians will set up the software for you on each of the machines.
4Relax
We will now monitor and protect your systems.
What You Get
Anti Virus
We will make sure your Microsoft software has the latest software patches installed, keeping your system more secure and efficient. We make sure that your anti-virus software and Spyware protection is kept up to date, ensuring they will keep your computer secure and free from danger. One of the major causes of virus attacks is installed but poorly maintained anti-virus software.
Telephone Support
During business hours you and your staff have direct access to our friendly technical experts via our telephone helpline or our online support service. From Issues with your machine, to needing answers to questions and explaining jargon. We are here to help.
Remote Help
Within minutes or even seconds of your call our technicians can view and operate any of your computers or servers from our control centre, saving you time and money. It is totally secure and means that we can fix most of your computer problems instantly without you having to wait for a technician to visit.
24/7 Monitoring
Our sophisticated systems constantly monitor your computers for early signs of trouble. This preventative maintenance will often find faults and fix them even before you’re aware that anything is wrong, preventing costly interruption to daily activities..
Proactive Maintenance
Our MidgardCare system will run regular housekeeping tasks and activities on your computers to ensure they are always in tip-top condition. This will help to ensure your computers continue to run as smoothly as the day they were bought.
| Contract Period | 12 Months | Without Contract The following may be Chargeable |
|---|---|---|
| Unlimited Telephone Support | Yes | – |
| Unlimited Remote Support | Yes | – |
| On-Site Visits | Yes | – |
| Regular Pro-Active Maintenance | Yes | – |
| 24/7 Monitoring | Yes | – |
| Local Dedicated IT Manager | Yes | – |
| Help and Advice | Yes | Yes |
| Managed Anti-Virus | Yes | – |
| Weekly Removal of Unnecessary Temp Files | Yes | – |
| Weekly Tests for Detection | Yes | – |
| Software Updates | Yes | – |
| Organise Disk drive Data | Yes | – |
| Technical Support 09:00 to 17:00 Weekdays | Yes | Yes |
| Out of Hours Support | Optional | Chargeable |
| Printers and Scanners | Optional | Chargeable |
Contact Us
Midgard Main Office
Midgard, Rainbow Business Centre,Phoenix Way
Swansea SA7 9FP
UK / Co No 7616487
Contact Email
info@midgard.co.uk
Areas we cover
MyMidgard
Our Online Portal helps you keep on top of your IT systems. Designed from the ground up by Midgard IT themselves.