IT Support Bridgend
Are you in need of IT support in Bridgend? If the answer is yes, our team here at Midgard IT are on hand to offer you a range of IT support services. If you have found us, you have more than likely been searching for IT Support Bridgend, so you may already know what services you require but if not, our team can offer you a range of computer support and technical support services. Nobody wants to have an IT blackout, by choosing us as your computer support team in Bridgend you will have access to the highest quality services. If it is time you got some help with your IT problems, get in touch with our team today to find out more.
Here at Midgard, we pride ourselves on offering the most reliable IT support services in Bridgend, all of which are explicitly tailored to your needs so whether you are an individual looking for computer and technical support or a business, we can help you. When you bring your IT problems to us, we will sit with you and find out what is going wrong and then develop a solid plan to combat the problem and remove the risk of it reoccurring.
What Is IT Support?
IT support is as simple as it sounds. It is support for any IT-related problems, whether you need help with antivirus software or help with your software, our team here at Midgard IT is on hand to help. Our job is to help you keep your computers and laptops up and running at all times so you should never have to worry about having any technical issues when we are in charge of your IT support in Bridgend.
Our team can be on hand 24 hours a day, 365 days a year, with a vast amount of knowledge and expertise in IT support and technical support. We are offering real-time updates and support on any alerts or notifications that arise. If you need IT support in Bridgend, we are the right team to call, you won’t ever have to worry about your technical problems again and the risk of a blackout will be minimal when using our services.
What You Get - Our Support Service
In just four easy steps, we can get you up and running with Midgard Care.
Anti Virus
We will ensure your Microsoft software has the latest software patches installed, keeping your system more secure and efficient. We ensure that your antivirus software and Spyware protection are kept up to date, ensuring they will keep your computer secure and free from danger. One of the significant causes of virus attacks is installed but poorly maintained antivirus software.
Telephone Support
You and your staff have direct access to our friendly technical experts via our telephone helpline or our online support service during business hours. From issues with your machine to needing answers to questions and explaining jargon. We are here to help.
Remote Help
Within minutes or even seconds of your call, our technicians can view and operate any of your computers or servers from our control centre, saving you time and money. It is secure and means that we can fix most of your computer problems instantly without you having to wait for a technician to visit.
24/7 Monitoring
Our sophisticated systems constantly monitor your computers for early signs of trouble. This preventative maintenance will often find faults and fix them even before you know anything is wrong, preventing costly interruption to daily activities.
Proactive Maintenance
Our MidgardCare system will run regular housekeeping tasks and activities on your computers to ensure they are always in tip-top condition. This will help to ensure your computers continue to run as smoothly as the day they were bought.
Why Choose Midgard IT?
Midgard is always available to help you with a vast range of IT support services; our main aim is to help you keep your systems operational and functioning at all times. Nothing good comes from having IT problems, and we can help you remove the chance of this happening.
We have specialist technology available to us, which means we can detect any potential issues before they occur and before you know there might be a problem. Midgard IT provides:
- High-quality management services.
- Working with the best software and hardware technology on the market.
- Staying in contact with your dedicated accounts manager will ensure your IT systems run perfectly.
Are You In Need Of IT Support?
If you have found yourself in need of an IT support company in Bridgend, you have come to the right place; for a range of computer services and technical services, we are the perfect team for anyone who needs IT support. We are more than your average IT support company; we offer IT management services, hardware and software support, plus more.
For all of your IT support needs in Bridgend, please feel free to contact us today; we are always more than happy to discuss your specific needs and requirements.
Frequently asked questions.
Have a question? You can find the answers for the most common questions asked by our customers.
Getting Started
Everything you’ll need to know to begin
Midgard IT follows a very strict client take on process to ensure the systems are fit for purpose and to set up all our maintenance routines. Once the take on is complete, we will go over all our findings and subsequent recommendations with the new client, advising of any deficiencies and improvements that can be made. We typically divide the recommendations into Immediate, Medium and Long Term, with some recommendations required for the systems to continue functioning.
We support Windows, Mac and Linux workstations, and Windows and Linux servers.
Although our standard SLA is 4 hours from the time the call is logged, almost every support call is dealt with within the first 60 minutes. Our 24×7 server monitoring system always notifies us of critical server issues before our clients do and they are dealt with as soon as humanly possible.
The planning and scheduling will take place within 48 hours. The actual support take on will be scheduled to avoid disruption to users as much as possible. We normally have all our remote management agents installed within 3 days. This allows us to start the take on, which consists of discovery, cleanup and documentation. This process takes on average 3 hours per PC, half day per server and half day per site for a single site less than 30 users. This process is typically done out of hours to minimise any downtime that may be required.
We typically request 48 hours’ notice to ensure we have staff available for this ad-hoc work. We work hard to ensure the user is correctly setup and the login details, printers and email signatures are installed before the user starts. That ensures that the new user feels welcome on day one.
No – all our charges our transparent and easy to understand. In the event of additional work being required outside of our contracted service, Midgard IT will always agree and sign this off with senior management prior to undertaking the work.
Midgard IT’s standard business IT support hours are between 9am and 6pm Monday to Friday. If additional support hours are required, we can discuss with you and agree a suitable service and cost.
