IT Support Port Talbot
If you have been searching for IT support in Port Talbot, you have come to the right place. Here at Midgard IT, we offer a full range of comprehensive IT services including technical services. If you have come across this page, you have more than likely been searching for IT Support Port Talbot; we are the perfect option for you. When it comes to your IT systems, you need to have a system that works and runs smoothly at all times and by choosing Midgard IT, you choose a team with the knowledge and expertise to run your systems. Get in touch today to find out more.
Having offered IT support services in Port Talbot for many years, we have become one of the most reliable IT companies in the area, focusing on tailoring all of our services to you and your individual needs or your business needs. All you need to do is bring your IT problems to our Port Talbot team, and we can work out the best way to fix them. We are always more than happy to devise a plan so that you don’t have repeat problems occurring. Give us a call today to find out more.
What Is IT Support?
IT support is as simple as it sounds. It is support for any IT-related problems, whether you need help with antivirus software or help with your software, our team here at Midgard IT is on hand to help. Our job is to help you keep your computers and laptops up and running at all times. You should never have to worry about having any technical issues when we are in charge of your IT support in Port Talbot.
Our team can be on hand 24 hours a day, 365 days a year, with a vast amount of knowledge and expertise in IT support and technical support. We are offering real-time updates and support on any alerts or notifications that arise. If you need IT support in Port Talbot, we are the right team to call. You won’t ever have to worry about your technical problems again, and the risk of a blackout will be minimal when using our services.
What You Get - Our Support Service
In just four easy steps, we can get you up and running with Midgard Care
Anti Virus
We will ensure your Microsoft software has the latest software patches installed, keeping your system more secure and efficient. We ensure that your antivirus software and Spyware protection are kept up to date, ensuring they will keep your computer secure and free from danger. One of the significant causes of virus attacks is installed but poorly maintained antivirus software.
Telephone Support
You and your staff have direct access to our friendly technical experts via our telephone helpline or our online support service during business hours, from Issues with your machine to needing answers to questions and explaining jargon. We are here to help.
Remote Help
Within minutes or even seconds of your call, our technicians can view and operate any of your computers or servers from our control centre, saving you time and money. It is secure and means that we can fix most of your computer problems instantly without you having to wait for a technician to visit.
24/7 Monitoring
Our sophisticated systems constantly monitor your computers for early signs of trouble. This preventative maintenance will often find faults and fix them even before you know anything is wrong, preventing costly interruption to daily activities.
Proactive Maintenance
Our MidgardCare system will run regular housekeeping tasks and activities on your computers to ensure they are always in tip-top condition. This will help to ensure your computers continue to run as smoothly as the day they were bought.
Why Choose Midgard IT In Port Talbot?
Midgard is always available to help you with a vast range of IT support services; our main aim is to help you keep your systems operational and functioning at all times. Nothing good comes from having IT problems, and we can help you remove the chance of this happening.
We have specialist technology available to us, which means we can detect any potential issues before they occur and before you know there might be a problem. Midgard IT provides:
- High-quality management services.
- Working with the best software and hardware technology on the market.
- Staying in contact with your dedicated accounts manager will ensure your IT systems run perfectly.
Are You In Need Of IT Support?
When you need IT support in Port Talbot, all you need to do is contact our team here at Midgard IT. With services ranging from computer diagnostics to software and hardware maintenance and networking, we have everything you need to keep your IT system up and running, whether you are a commercial business or an individual who needs extra support. Our team can manage your every IT support need 24 hours a day, 365 days a year; all you need to do is give us a call.
For all of your IT support needs in Port Talbot, please feel free to contact our team today; we are always more than happy to discuss your specific needs and requirements. We are passionate about IT support services and will work with you to ensure your IT systems are running smoothly at all times. Give us a call today.
Frequently asked questions.
Have a question? You can find the answers for the most common questions asked by our customers.
Getting Started
Everything you’ll need to know to begin
We support Windows, Mac and Linux workstations, and Windows and Linux servers.
Although our standard SLA is 4 hours from the time the call is logged, almost every support call is dealt with within the first 60 minutes. Our 24×7 server monitoring system always notifies us of critical server issues before our clients do and they are dealt with as soon as humanly possible.
The planning and scheduling will take place within 48 hours. The actual support take on will be scheduled to avoid disruption to users as much as possible. We normally have all our remote management agents installed within 3 days. This allows us to start the take on, which consists of discovery, cleanup and documentation. This process takes on average 3 hours per PC, half day per server and half day per site for a single site less than 30 users. This process is typically done out of hours to minimise any downtime that may be required.
We typically request 48 hours’ notice to ensure we have staff available for this ad-hoc work. We work hard to ensure the user is correctly setup and the login details, printers and email signatures are installed before the user starts. That ensures that the new user feels welcome on day one.
No – all our charges our transparent and easy to understand. In the event of additional work being required outside of our contracted service, Midgard IT will always agree and sign this off with senior management prior to undertaking the work.
Midgard IT’s standard business IT support hours are between 9am and 6pm Monday to Friday. If additional support hours are required, we can discuss with you and agree a suitable service and cost.
