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What is a VoIP and Why Do You Need One?

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Using VoIP is the simplest and most common phone solution for commercial use in the world today. Offering significantly more functionality than a single phone line while also oftentimes working out significantly cheaper. Whether you are interested in a VoIP service for its near-universal compatibility or for the unrivalled reliability you are in the right place to find out all you need to make the right decision for you.

What is VoIP?

VoIP is an acronym for Voice Over Internet Protocol and in its simplest form is a program that offers the ability to make and receive calls over your internet connection. This simple concept has been greatly expanded upon over the years and now includes many additional features which we will discuss further in the article. Offering Commercial calls on a stand-alone phone or via a smartphone application there is no easier way for you to make and receive calls. Also available as a software phone for your office PC you can ensure every employee has a phone even if you are short on ethernet ports.

How Office Phone Systems Benefit Your Customers

As customer expectations are higher than ever you need to do your best to meet or exceed these expectations. A VoIP could be your best way to do this. Capable of offering automated menus, on-hold music and many other benefits. A VoIP can greatly increase the perceived professionalism of your business. With the added benefit of allowing you to collect important customer data before they speak to an agent.

Included Features

Compared with a standard telephone a VoIP offers significantly more functionality. In addition to the ones already mentioned above, we will outline some of the other most appreciated features. It is important to note that this is not an exhaustive list and a feature you require may still be available.

Time Based call routing

Many customers would love to contact you 24 hours a day 7 days a week, however, this may not be practical for you to offer. With a time-based call routing system, you will be able to choose when calls are passed through to an agent and when, if needed, the customer is politely advised that your phone lines are closed.

Call queuing

If you are in a situation where you have more people calling than you can answer at one time, a call queuing system may be the answer. Allow you to focus on each call while also ensuring that your next customer is also kept on the line. Additionally, it is possible to not only implement hold music but also automate a message explaining you will be with them as soon as possible.

Call Transfer

Many companies will have multiple departments completing different tasks and you may find your customer may need to speak to more than one department on the same call. It can be very inconvenient for your customer to have to call back to speak to a different department, especially if there is a call queue at that time. With call transfer, you are provided with the option to transfer the call from one department or to another agent, seamlessly offering the best experience possible to your customer.

Call Conferencing

You may have a company in multiple locations and need to speak briefly with many people. With call conferencing you are able to have an open discussion with many people. This can greatly speed up a discussion and allow for a faster response than making many calls.

Voicemail to email

Some customers may prefer not to wait in a call queue, in this situation you can enable a voicemail to email feature. This takes the voicemail felt by your customer and attaches it to an email that is sent to an email address of your choice. This enables your customer to go about their day without you losing the enquiry.

Why you need a VoIP

Whether your company is big or small, VoIP is your best option for a phone deployment, offering unrivalled features and endless expectations options at an affordable price. If you are looking for VoIP solutions contact Midgard IT today and we can take care of all of your needs both for VoIP, Business IT and many other services.

VoIP stands for Voice over IP, which is a technology that allows people to make telephone calls using data networks. That means you can talk to someone on the other side of the world without paying expensive international call rates! The benefits don’t stop there though–here are some additional reasons why Midgard IT recommends switching from your old phone system provider to VoIP with us: -Lower costs and higher quality service because we use less bandwidth than traditional voice providers. -No more waiting in line or dialling long-distance numbers when making an overseas call. Just enter the name of who you want to reach, hit send, and they’ll answer right away! And did we mention it’s cheaper?


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