If you have an internal IT manager, they’re probably one of the hardest working people in your building.
They’re responsible for keeping the servers running, securing the network, planning future upgrades, and managing the budget.
But they’re also responsible for fixing the printer. And resetting passwords. And showing Dave from Accounts how to use Excel. Again.
The jack of all trades problem
No matter how talented your IT manager is, they only have two hands. Every hour they spend on a password reset is an hour they’re not spending on the projects that actually move your business forward.
Eventually, something gives. They burn out. Or important security patches get missed because they were too busy unjamming a scanner.
Co-managed IT: reinforcements, not replacement
The solution isn’t to fire your IT manager. It’s to give them backup.
That’s what co-managed IT is. We come in alongside your existing team to fill the gaps, not to take over.
How we split the work depends on what makes sense for your business:
Option 1: We handle the small stuff
We take over the help desk. When someone forgets a password or can’t print, they call us instead. We fix it, your IT manager never hears about it, and they’re free to focus on server migrations, security, and the projects that actually need their expertise.
Option 2: We handle the specialist stuff
Your IT manager keeps doing the day-to-day support. They know your staff, they like the face-to-face interaction. But when a server crashes, or you need a complex Linux integration, or a firewall upgrade, they call us. You get access to senior engineers without having to hire one full-time.
Your IT manager stays in the loop
We don’t hide our work. Your IT manager gets access to our client dashboard, so they can see everything we see:
- Ticket status, who’s working on what
- System health, server load, disk space, alerts
- Asset tracking, who has which laptop
They stay in control. In fact, they end up with better oversight than before, because suddenly they’ve got a whole team’s worth of monitoring behind them.
Already working across South Wales
We’re doing this for several organisations in the area already. Overflow support, specialist backup, or holiday cover depending on what they need.
The goal is to make your IT manager’s job sustainable, not to take it from them.
If your IT manager is stretched thin, let’s talk about what would actually help.
