Most people think “IT Support” means fixing a laptop when it runs slow.
There’s another side to what we do, though. Strategic consulting for complex, high-stakes problems where the answer isn’t in a manual.
People sometimes ask us: “You’re a local Swansea firm. Do you really handle enterprise-level work?”
We do. Large multinationals bring us in to sit between their internal IT teams and complex third-party services.
The gap problem
Here’s a situation we see regularly:
A large company has a solid internal IT team. They keep the lights on and the servers running. Then the company hires a specialised vendor for a big project. Maybe a new billing system or a national infrastructure integration.
The internal team is too busy with daily operations to dig into the technical details of the new project. The vendor is focused on their specific software and nothing else. Nobody’s translating between the two. Projects stall. Deadlines slip.
That’s where we come in.
Beating the National Grid deadline
A major gas company brought us in for a 3-month project.
National Grid Metering was switching to a completely new API endpoint for their data services. This wasn’t a routine software update. It was a fundamental change in how the gas company communicated with national energy infrastructure. Get it wrong, and data flow stops.
Their internal team was stretched thin. The vendor supplying the new system was focused on their piece of the puzzle. Someone needed to sit in the middle, understand both sides, and actually build the connection.
We embedded with their team, worked through the National Grid specifications, and wrote the code to connect their legacy systems to the new API.
The project went live on schedule. We were actually the first to successfully test and activate the new service, ahead of competitors who were still working through the documentation.
What this means for smaller businesses
You might not be an energy giant connecting to the National Grid. But most businesses have problems like this somewhere:
- Accounting software that doesn’t talk to your CRM.
- An internal IT person who’s great at day-to-day support but overwhelmed by a cloud migration.
- A workflow that doesn’t fit any off-the-shelf software, so you need something custom built.
These are the kinds of projects we take on. Complex work that falls between the cracks, where you need someone technical enough to solve it and practical enough to get it done.
If you’ve got a project like this, we’re happy to talk it through.
