If your office printer is offline, or your email isn’t syncing to your phone, what do you do?
For most small business owners in Swansea, the answer is “stress.” You don’t want to call an IT company because you’re worried about a £100 bill for a 5-minute phone call. So you struggle through it, wasting hours of your day.
That seems backwards to us. So we offer free basic advice over the phone.
Why give away free advice?
Most IT problems are actually simple if you know where to look. We’d rather help you fix something small in five minutes and have you remember us next time, than charge you for a phone call and never hear from you again.
It’s also just more interesting work for us. Our team covers everything from Linux to Microsoft, and they’d rather enjoy solving a quick puzzle.
Sometimes a quick fix changes everything
A business owner called us recently, frustrated with his email. Every time he deleted something on his phone, it was still sitting there on his computer. He was spending an hour every night deleting the same junk mail twice.
He thought his computer was broken.
After a few questions, we realised he was using POP3, an old email setup from the 90s that doesn’t sync across devices. His computer was fine; his email configuration was the problem.
We suggested he move to Microsoft 365. One afternoon later, his email was migrated and suddenly:
- Everything synced across his phone, laptop, and tablet.
- He had a 50GB mailbox instead of constant “mailbox full” errors.
- Every message was automatically backed up.
He saved about 5 hours a week, just from one conversation.
Finding the actual problem
That’s the value of a quick chat. You might think you have a “slow laptop” when really you have a slow hard drive, and a £50 SSD upgrade would fix it permanently.
You might think you have bad WiFi when really your router’s just been shoved in a cupboard surrounded by concrete walls.
These things are often obvious to someone who’s seen them a hundred times before. A 10-minute conversation can save you hours of frustration.
Give us a call
Next time you’re staring at a spinning wheel of death, or cursing at a scanner that won’t scan, just pick up the phone.
If it’s a quick fix or a piece of advice, it’s free. And if it turns out to be something bigger that needs a site visit, we’ll tell you what it’ll cost before we do anything.
