If you’re a business owner in Swansea, you probably wear a lot of hats. CEO, sales director, HR manager… and, whether you signed up for it or not, the office “IT Guy.”
When the printer jams, they call you. When email stops working, you’re the one Googling error codes at 8 PM.
You might think you’re saving money by handling it yourself. But honestly—how much is your time actually worth? And what opportunities are you missing while you’re rebooting a router?
The good news is you don’t have to choose between doing everything yourself and handing over complete control to some faceless IT company.
The old way vs. the new way
Traditionally, small business owners had two options:
- DIY: Struggle through it yourself, waste hours, and hope you haven’t left any security gaps.
- Traditional outsourcing: Pay a company to handle everything, but then you need to call them just to reset a password. You end up feeling locked out of your own systems.
Neither is great. What we offer instead is managed IT where you can still see what’s happening. Expert support when you need it, but you’re not shut out of your own systems.
The dashboard
Our clients get access to a web portal where they can see their business infrastructure:
- PCs: Which machines are online, healthy, and up to date.
- Phones: Manage extensions, check status, divert calls yourself.
- Licenses: See who has Office 365 access (and stop paying for people who left six months ago).
It’s your business. You should be able to see what’s going on without having to ask someone.
What this looks like in practice
The snow day
A client recently couldn’t get into their Swansea office due to bad weather. Normally, that would mean missed calls and frustrated customers.
Instead, they logged into the portal from home, clicked a button to divert their office line to their mobile, and carried on with their day. They didn’t need to call us or wait for anyone. (Though we were there if they’d needed help.)
The silent virus
Another client accidentally downloaded a malicious file from a phishing email. Without monitoring, that kind of thing can spread through a network and lock files for ransom before anyone notices.
In this case, our system flagged the threat and blocked it before it could run. We got the alert, called the client to explain what happened, and that was it. No downtime.
You run your business, we handle the tech
You didn’t start your company to manage Windows updates or configure firewalls.
We handle security patches, backups, monitoring, and troubleshooting. The stuff that needs doing but shouldn’t be taking up your evenings.
The difference with us is that we don’t hide your systems from you. You get the tools to see what’s happening and make simple changes yourself, without having to get into the weeds when something actually breaks.
Ready to hand over the IT hat?
If you’re tired of spending your evenings troubleshooting tech problems, we should talk.
We’re happy to show you the dashboard and how it all works. No obligation, just a look at what’s possible.
